Frequently Asked Questions
General
You can invite as many people as you wish to CFORTH.
CFORTH videos can be going to the MARKETING section of the The Back Office. There you will find the “Videos” Tab.
There is no cost to register and become a customer with CFORTH and/or to get access to the Stores.
We offer three ways to be a part of our community:
- Join as a Shopper for free.
- Become a Affiliate Member for just $9.99 a month.
- Become a Premier Member with an initial fee of $234 (or $449) and a monthly subscription thereafter. Your monthly subscription cost starts at $64.95 / month. That fee will depend on the product pack you select for your month. You can change your monthly product choices whenever you want.
Anyone who joins CFORTH using your invite code becomes a Shopper and will get access to the Stores.
All Store purchases made by Shoppers generate Retail Profit and is awarded to the person who invited them.
If a Shopper upgrades to a Affiliate Member or Premium Member, they are no longer considered a ‘Shopper’, and they will earn commission up to 10 different ways.
View the “10 Ways to Earn PDF” available under the Tools > Downloads section in your back office.
You can order Business Cards in your back-office, under the menu called “Marketing”. The Business Card service is found on the bottom right corner.
Yes you can using the Placement tool located in the Marketing section of your back office:
If one of your Premium Members cancels their subscription or fails to renew they will get the status ‘Inactive Premium Member’.
While ‘Inactive’ they have 60 days to resubscribe. If they fail to do so, the Premium Member will become “Canceled”. The next Premium Member you sign up from your waiting list will fill that position. You can use the Placement tool to put a new Member into a previously held position or position them under someone in your Matrix.
Please Note: You can only replace a Premium Member with someone from your Shoppers list. You can’t replace them with someone that already has a position.
You will have 30 days to replace the Premium Member. If you can’t find anyone within 30 days, the position will become ‘Vacant’ and will be filled by the position above you.
Affiliate Member: For $9.99 a month they get access to our products and can purchase products at wholesale prices. They also receive a $200 credit to Voyager, for savings on Hotels and Resorts World Wide. Affiliate Members are also eligible to receive commission on Retail Sales.
A Premium Member Purchases a Fast Track Package and then has a monthly subscription fee. Premium Members are eligible to receive up to 10 ways of earning income including:
- Retail Profit
- Affiliate Income
- Affiliate 20/10/10 Income
- Owner and Owner Maker Income
- Fast Track Income
- Subscription Income
- Owner 20/10/10 Income
- Shopping Income
- Rank Reward Income
- Diamond Club Awards
Premium Members can also receive Voyager Unlimited based on Subscription, offering the deepest discounts available on Travel available every time the book.
Please watch the Business Presentation located under Marketing > Videos for more information.
Live Chat is available between the hours of 8am – 5pm Eastern, Monday – Friday. This excludes Holidays in the USA. Chat can be accessed on the support page in the lower right-hand corner.
Products & Stores
The amount of products you receive depends on the package that you choose to buy. The amounts are clearly highlighted in the product details section.
Our Fast Track packages contain products from Blaze, our Patented and EPA Registered Fuel Catalyst, Products from NutraGrove, our Health and Wellness store, and Thrive Tape (Kinesiology Tape). Plus with most of our packages you will get a subscription to Voyager Unlimited, our fantastic travel booking savings platform.
We also offer Fast Track Packages with ACAI+, the Full Spectrum Whole Body Health Drink.
Canadian Welcome Packs
Canada Business Pack – $234
Blaze – (4) 4-packs, (12) Sample Packs
Voyager
Canada Business ACAI+ Pack – $234
ACAI + – 2 Pouches (60 Sticks)
Voyager
Canada Ultimate Blaze Pack – $449
Blaze – (16) 4-packs, (22) Sample Packs
Voyager
Canada Value PFPB – $99
PFPB – 1 Container (20 Servings)
Canada Ultimate ACAI+ – $449
ACAI+ – 4 Pouches (120 Sticks)
Blaze – (2) 4-Packs
Voyager
Canada Value Pack – $99
ACAI+ – 8 Sticks
Blaze – 4 Sample Packs
Voyager
Canada Business PFPB & ACAI+ – $234
PFPB – 1 Container (20 Servings)
ACAI+ – 1 Pouch (30 Sticks)
Blaze – (2) 4-Packs
——————————
USA Welcome Packs
USA Ultimate – $449
PFPB – 1 Container (20 Servings)
ACAI+ – 1 Pouch (30 Servings)
Blaze – (1) 4-Pack
Lavender Pain Cream (1)
Thrive Tape (1) 3m Roll
Voyager
USA Business Blaze Business Pack – $234
Blaze – (4) 4-Packs, (8) Sample Packs
Lavender Pain Cream (1)
Thrive Tape (1) 3m Roll
Voyager
USA Business ACAI+ Pack – $234
ACAI + – 2 Pouches (60 Sticks)
Voyager
USA Ultimate Blaze Pack – $449
Blaze – (10) 4-packs, (16) Sample Packs
Lavender Pain Cream – (2)
Thrive Tape – (2) 3m Rolls
Voyager
USA Ultimate ACAI+ – $449
ACAI+ – 4 Pouches (120 Sticks)
Blaze – (2) 4-Packs
Voyager
USA Value Pack – $99
ACAI+ – 5 Sticks
Blaze – 2 Sample Packs
Lavender Pain Cream (1)
Voyager
USA Value PFPB Pack – $99
PFPB – 1 Container (20 Servings)
USA Business PFPB / ACAI+ Pack – $234
PFPB – 1 Container (20 Servings)
ACAI+ – 1 Pouch (30 Sticks)
Blaze – (2) 4-Packs
CFORTH’s monthly subscription starts at $64.95 + sales tax and shipping includes a variety of product options. Most our offerings include Voyager Ultimate, our Travel Savings Platform.
- Multivitamin & Vitamin D3 (30 Day supply of each)
- Blaze Fuel Tablets – (2) 4packs – Reduce Emissions, Better MPG
- ACAI+ – One Pouch (30 Servings)
- ACAI+ – Two Pouches (60 Servings)
- ACAI+ – Four Pouches (120 Servings)
- ACAI+ – Six Pouches (180 Servings)
- PCR Pure Lavender Pain Relief Cream (30ml Container)
- CBD Sport Topical Warming Stick (Travel Size, Easy Applicator)
- Thrive Tape – Kinesiology Tape with Far Infrared Technology (1.5m)
Sales Tax is calculated upon checkout based on your delivery address.
Premium Members: At the moment we can only ship within the United States and Canada.
Our Affiliate Program is also available in the United States and Canada.
Absolutely. At CFORTH we will provide a variety of stores in our marketplace over the months and years ahead.
We are on the lookout for products and services that offer both quality and value to our customers.
We will notify our customers as new stores become available.
Please note that your Voyager ID is not found in your back-office, but in the top right corner when you have entered Voyager.
Voyager is available on most subscriptions. We offer subscriptions that don’t include Voyager. You may be one of these subscribers. Please check your subscription. If Voyager is included with your subscription and have trouble accessing your account, please contact support.
The first time you launch your Voyager account it may take time to load. Just be patient.
StoplightGO LLC (CFORTH’s parent company) is subjected to charge customers sales tax as soon as we have reached Sales Tax ”Nexus” in any given state.
Sales Tax Nexus is a term used to describe the connection between a business and state, or local government, that triggers the requirement to collect and remit sales tax.
Further, Sales Tax Nexus is the minimum threshold of activity that any US business must have in any given State, before it is obligated to collect and remit Sales Tax in that State.
In other words: We charge Sales Tax as soon as we are required to do so according to law.
Yes. ACAI+ is created in a 100% Peanut Free Facility.
Account
Currently it’s not possible to update your email address from your Account Pages, although we aim to make that option available in the near future.
If you have not yet purchased anything, we recommend you to sign-up again with the correct email.
If you have already purchased something, we suggest that you contact support, and we will update the email address for you manually.
You can update your name in your Dashboard.
- In the MY ACCOUNT tab, you can update the account holder name.
- In the ADDRESSES Section, you can update name, address and contact information for both Billing and Shipping address.
- You can give someone your invite code directly to type it in manually on registration.
- You can click ‘View QR’ to access your personal QR code. The QR code contains your invite code and can be scanned with a phone.
- You can also use the Copy Link button to copy a sharable link that you can ‘Paste’ and send through email, or share through social media for example.
Customers may cancel their membership by going to ACCOUNT > Subscriptions VIEW your latest subscription. Here you will find the CANCEL button. This process will stop your account at the next renewal date.
If you wish to resubscribe, you will have 60 days to do so.
If you have questions regarding this process, contact support by sending an email to support@CFORTH.com
Most log errors are due to wrong passwords, missed characters or capitalization mistakes.
- Please double check your entry.
- Re-enter the invite code you were given.
- Make sure your password contains 10 digits.
- If you are assisting someone and you’re already a member, make sure that you are not logged into your account when trying to sign someone up.
If you forgot your password you can click on ‘Lost your password’ in the log in dialogue to reset your password.
Go to the Back Office by clicking on the Share & Earn button, then click on the “My Account” button. Here you will get access to change your monthly subscription using the “Switch Here” button.
Users have 60 days as Inactive before becoming cancelled. Click on the Resubscribe button before the 60 days are up. If you have payment or other issues, please contact support before the 60 day deadline.
The cancelled Premium Member is out. All their Shopper list members goes to the Sponsor. The position is filled by the Sponsor’s next member who signs up.
Commission
When you invite someone to sign-up to CFORTH using your invite code they are called Shoppers.
- When a Shopper signs up, they can participate in CFORTH. They are essentially your “customer”
- Shoppers can make retail purchases from our CFORTH Marketplace.
- Shoppers do not hold any position in the 10 Matrix Levels.
- Shoppers cannot earn any commissions.
Only when someone from your Shopper list upgrades to “Premium Member” or “Affiliate” will they enter the Race.
When someone in your Shopper list makes a purchase in our stores, both Premium Members and Affiliates will earn a Retail Profit commission.
Anyone, regardless of entry level that passes the requirements to become an Owner can benefit from the additional Ownership income.
You reach Owner Status once you have brought in 2 Premium Members to your organization.
No, they don’t.
Voyager access is included in many of our Monthly Subscription Packages.
Tax filing is the responsibility of the subscriber who is paid commissions from CFORTH.
CFORTH is not responsible to look-after CFORTH customers’ tax scenarios.
Income is generated from the sale of products and services only. When you invite someone to join CFORTH, they have the opportunity to purchase products and services.
You can earn commission based on the products and services they purchase based on your referral.
The more people you refer to CFORTH, the better opportunity you have to earn commission.
There is no limit to the amount of people you can invite to CFORTH.
The commission period ends at the end of each month, at 11:59pm Pacific Time. The period starts on the first day of the new month at 12:00am.
It takes a few minutes for the information to be processed. Sometimes the old information is held in your “cache”. You’ll have to refresh your page. If you made a purchase at the last minute, before the end of the month, your order will count.
Payment & Withdrawal
- Make sure your billing zip code is correct.
- Make sure your CVC/CVV is entered correctly
- Try a different card or payment method.
- Before you can withdraw you need to activate your Masspay account. You need to have at least $50 available in your wallet.
- Once you have Activated your MassPay account there is no minimum withdrawal balance.
- Commissions Earnings withdrawn to MassPay are usually instant, and will usually show up in your MassPay account within seconds.
- MassPay offers plenty of plenty of transfer options to various account types.
Shipping & Returns
First, please check that your delivery address is correct.
The shipping address for your order can be found in the Account section in the ‘Orders’ or ‘My Subscription’ tab.
If your shipping address is correct, and you have not received your CFORTH delivery, please contact Customer Service.
You can update your shipping address in the account section.
The tab named “addresses” holds your shipping and billing information.
If you currently have an active subscription that you wish to update, don’t forget to click the checkbox at the bottom, which reads:
“Update the Shipping Address used for all future renewals of my active subscriptions (optional)”
Also check under Account > Subscriptions and click “view” on your order. Double Check and make sure that your shipping address is correct. If not you can update your address there.
Need Assistance? Get in touch!
Jessica Here,
When contacting support, be very specific with your issue. Make sure you provide the name and email of the person who has this issue.
If you feel we haven’t responded to you, check your spam folder. We’ll do everything we can to assist.
Don't forget to check the FAQ section above. We may already have the answer to your question there.
Contact Support
Live chart availability
Monday-Friday 8am-5pm EST
Saturday 2pm – 5pm EST
Sunday 9am – 12pm EST
Support Tickets:
We will respond within 24 hours. In order to address your issue, please don’t send multiple tickets. It will slow the response time.
